Return & Refund Policy
Return Eligibility and Timeframe
At GROOVE, you have 30 calendar days from the delivery date to request a return if you are not completely satisfied with your purchase.
To qualify for a return, your items must be:
- Unused and in original condition, including all packaging, manuals, and accessories.
- Free from any signs of misuse, damage, or alteration.
- Acceptable for resale upon return.
Returns failing to meet these requirements may be declined.
Non-Returnable Items
The following products cannot be returned:
- Customized or personalized items.
- Gift cards and downloadable products.
- Clearance or final sale merchandise.
- Items used or damaged after delivery.
Refund Process
Upon receipt and inspection of your returned item, GROOVE will promptly review your refund request. If approved, refunds will be issued to your original payment method.
Please allow 5-7 business days for your payment provider to process the refund.
Returns Due to Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or with incorrect items, please keep all original packaging and contact us immediately at sylashendrickshown@outlook.com for assistance and resolution.
Return Shipping Costs
You are responsible for return shipping costs unless the return is a result of:
- A defective product
- Damage during shipping
- An error on GROOVE’s part
In these cases, GROOVE will cover the return shipping expenses.
Order Cancellation
You may cancel your order within 12 hours of placing it. To cancel, please contact us immediately at sylashendrickshown@outlook.com. After 12 hours, cancellations cannot be accepted because orders are processed promptly.
Order Processing and Shipping
Orders are processed within 1-2 business days. Shipping typically takes 5-10 business days. Shipping costs are displayed at checkout.
Contact Us
If you have any questions about returns, refunds, or cancellations, please reach out to GROOVE customer service at sylashendrickshown@outlook.com. We are happy to assist you.